Call centre company Ascensos is to create 200 jobs in Lanarkshire.
The firm which counts B&Q, Wickes and Scottish Power among its clients is to double its workforce in Motherwell.
The move comes after the organisation promised to become the area’s biggest private sector employer five years after it was set up.
Ascensos, which currently employs 200 people, was established in 2013 to provide customer services across social media, online and traditional channels.
John Devlin, Managing Director of Ascensos, said: “From the very beginning our business has been built upon employing the very best, most engaged and lively people – our latest recruitment drive is aimed at adding more of the same to our award winning team.
“Our staff act as ambassadors to some of the most prestigious brands across the UK, and so it is essential that they are expert communicators, can think on their feet and take a pride in helping people – whatever the enquiry.
“We have even had one of our advisors invited to a wedding after a B&Q customer met her future husband instore, so we guarantee every day will bring something new.”
Ascensos was founded by Devlin and business partners Dermot Jenkinson and Katrine Young, who previously worked together to build customer care provider beCogent, which was based in Airdrie.
The company grew to be a business with 3,000 employees and Mr Devlin was promoted to the board in 2006, before it was sold to Teleperformance for £35 million in 2010.
The leadership team at Ascensos has more than 35 years’ experience in the industry between them.
They pioneered agile IT solutions and a bespoke approach to delivering customer service, with teams of brand ambassadors engaging with consumers on Twitter and Facebook to give them cutting-edge support services.
Ascensos was granted a £1.8million grant from Scottish Enterprise when it was first established, and it is expected to create over 500 jobs within its first five years.
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