I NOTE with interest Ian F Mackay's letter on trading standards officers. It would appear Mr Mackay's confidentiality was breached by the trading standards officer divulging Mr Mackay's details to the supplier against whom the complaint was being made. Clearly such inept action only added fuel to the fire. It did nothing to resolve the issue which was finally done by Mr Mackay's own ability.

Some years ago in my capacity of local councillor I was informed by a concerned householder as to the presence of discarded asbestos tiles on a skip. As it was a Sunday (council services closed) I phoned the local police direct (this was before the call centre era). The shift sergeant noted the details. Within an hour I had an irate householder on the phone lambasting me as to why I had lodged a complaint. I convinced him as to the third party involvement. I also refused to disclose details of that person. I then phoned the police sergeant who failed to appreciate the breach of my disclosure by the two constables who had attended. The conversation deteriorated.

Whilst I still have a great regard for the police service in general, as well as trading standards officers, I learned from that experience. Always ensure that any information given, especially by phone, is made in confidence and without prejudice to your own position.

Allan C Steele,

22 Forres Avenue, Giffnock.